A study on the relationship between office automation acceptance and employees' performance in Pejabat Setiausaha Kerajaan (SUK) Negeri Terengganu / Wan Alimah Nadhirah Wan Mohd Nor

The purpose of this study is to measure the level of office automation acceptance among employees and investigate whether there is a relationship between office automation acceptance and employees' performance in Pejabat Setiausaha Kerajaan (SUK) Negeri Terengganu. This research is a descriptive and correlational research. This study is conducted among the employees in all departments in this organization. The sampling frame was obtained from the list of the employees by using simple random approach. The total population of this study is about 500 of employees and 50 (10%) of them took part in this investigation. The questionnaires were distributed by hand to all respondents and they were given ample time to answer the questions. The findings show that, the level of office automation acceptance among employees and the level of employees' performance are high. Then the most significant factor that affects office automation acceptance is perceived usefulness and the least significant factor that affects office automation acceptance is perceived ease of use. Next, the most significant factor that affects employees' performance is motivation factor. Meanwhile, for the least significant factor that affects employees' performance is hygiene factor. The organization should conduct appropriate training to the employees to ensure that they can reduce the errors while using office automation to perform their job. Besides that, the employer needs to encourage employees to be aware of the use of office automation so that, the employees will gain as much benefits as possible. For future research, a study about the comparison of the measurement tools to measure office automation acceptance is proposed.