Resident’s satisfaction on housing quality for low-cost strata property in Klang / Maizatul Syafiqah Syuhada Mohammad and Nurulanis Ahmad @ Mohamed

Housing is critical for meeting people's basic needs; it offers shelter, and individuals spend most of their daily activities in the neighbourhoods. Low-cost high-rise residential housing for low-income families is still a serious challenge worldwide, particularly in Malaysia. The elements of housing quality consist of maintenance, vandalism, design and quality, social and mental health, safety and environment, and community and neighbour’s engagement. Quality housing indicates great quality of life. However, the crucial issues arise as a variety of direct repercussions of poor housing quality have been documented, including but not limited to: injuries sustained in the home, deaths resulting from house fires, symptoms of respiratory illness, cardiac events, and mental health issues. Therefore, the researcher intended to identify the elements of housing quality for low-cost strata property and to rank the most satisfied elements on housing quality for low-cost strata property. The study was conducted among 333 residents of ABC Flat in Klang using quantitative method. Fortunately, all the questionnaires were successfully answered. The questionnaire was distributed to respondents through Google Forms using purposive sampling. The data gathered was analysed using Social Statistics for Package Science (SPSS) version 27. The findings demonstrate that the majority of the respondents are satisfied with the aspects of design and quality of the ABC Flat. Moreover, the findings show that only a few of them are satisfied with the aspect of vandalism. Hence, this study recommends that future researcher to include other types of properties, such as medium-cost strata properties or even landed properties.