Employees Provident Fund / Ereen Nurtiara Mohd Azrin

The experiences and knowledge I received during my internship at Employees Provident Fund (EPF) were valuable and precious. The 6 months journey at EPF Kwasa Damansara taught me a lot in developing my soft skills, enhancing my ability to receive and deliver information, and unleashing my talent as an EPF ambassador. All of these unforgettable experiences inspired me to document them in this industrial training report. In addition, this report determines my goal and internship experience, beginning with my duties and tasks as an ambassador in the customer service department. My duties include promoting EPF’s products such as nomination, self-contribution, i-Saraan, i-Sayang, i- Lindung, and many more. Moreover, I need to revise and do document checking every time EPF’s members want to withdraw account 2 money for education, housing loan, or health purposes. Furthermore, this report also covers the company's interpersonal relationships as well as the difficulties I encountered, like my lack of experience with engagement with other people and how I overcame all of these difficulties. Additionally, this report also includes a section for the analysis and reflection of the internship where it was discussed what knowledge I learned from the internship, what conceptual knowledge I applied in the internship, and work satisfaction with my work at Employees Provident Fund (EPF) during the internship.