A study of the relationship between conflict management style and the non-academic staffs' job performance in UiTM Jengka, Pahang / Noorhazira Ghazali, Nur Syuhadah Kaspuni and Nurul Fatihah Zainal Abidin

This chapter covered several parts. The first part is background of the study. It represented the overview of the study. The second part is problem statement which explained why the researcher needs to carry out this study. The next part is the objective and the research's question. Along the way is the significance of the study. In this part, the research pointed out the reasons why this study must be conducted and the benefits that it offered to the reader. The last part of this chapter is limitation of the study which referred to the scope of the study.