The development of procurement process framework for Penang hotels industry / Siti Zalipah Ibrahim

The procurement system is significant as it deals with purchases, documentation, procedures, and processes. It is one of the most essential elements to secure business return on investment. However, as the world and industry progress, it is known that hotels are vigorously trying to improve their procurement systems to minimise operating costs and maximise profit. The hotel establishment relies on a procurement system that can assist them in saving money and time to escalate profit. Some issues that will occur if the procurement systems are not controlled efficiently result as postulated that improper purchasing systems will lead to time-wasting, prolonged processes and cost addition. This assertion is further supported by research when the business enters the procurement phase, where time is money and procurement errors are common. Therefore, a solid procurement system is vital to the organisation's success. The outcome of the research question surge to introduce a procurement framework tailored to Malaysian Hotel businesses. This study explores the input from the expert and develops a procurement process framework tailored to the Malaysian hotel context. Key people in the procurement process then evaluate the proposed framework. The framework can significantly contribute to the industry by providing hotels with guidelines for managing inventory and assets.