Understanding the drivers of employee engagement in RHB Bank Head quarters (HQ), Kuala Lumpur / Lina Syahirah Suhaimi

With the current economy situation and also aggressive competitions among organisations, the employers need to think of something that would at least minimise the problem of facing further struggle in the industry if not resolve it. Employees are the people who actually determine whether an organisation is towards success or failure. Instead, employees should be referred as the most important asset an organisation have. Employees are the only asset that can never be imitated by the others, unlike products, strategies, plans, systems used, everything else are easily copied by the competitors. By maximising the human capital, the organisation's profits are maximised too because of the outperformance of the employees. Therefore, the employers should hold onto their knowledgeable, experienced and excellent employees before them being snatched by others to work with the other organisation. Thus, having to know what drivers that determine the employees engagement are important, so that the employers can make plans to enhance the engagement level of their employees that indirectly boost the performance of the organisation with the help of the engaged employees.