A study of the customer satisfaction in Syarikat SESCO Bhd (Sarikei and Mukah regions) / Aspalela Aida Spawi ... [et al.]

Spawi, Aspalela Aida and Mohamed, Jeliha and Jaya, Rosina and Khalit, Nadarie and Othman, Zulharni (2006) A study of the customer satisfaction in Syarikat SESCO Bhd (Sarikei and Mukah regions) / Aspalela Aida Spawi ... [et al.]. [Research Reports] (Submitted)

Abstract

Customers are important to both public and private sectors. Without customers, there would be no deals and no deals mean no business. The study examines customer satisfaction relate to effectiveness and efficiency and they would be measured through surveys and problems would be identified specifically. A random sample of 54 customers of Syarikat SESCO Bhd in Sarikei Region and 24 customers in Mukah Region were required to answer questionnaire distributed to them under two major issues namely Satisfaction and Important.

Metadata

Item Type:	Research Reports
Creators:	Creators Email / ID Num. Spawi, Aspalela Aida 2001611178 Mohamed, Jeliha 2001611107 Jaya, Rosina 2001611180 Khalit, Nadarie 2001621131 Othman, Zulharni 2001611265
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > H Social Sciences (General) > Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Administrative Science and Policy Studies
Keywords:	customer satisfaction, public sectors, private sectors, electricity
Date:	2006
URI:	https://ir.uitm.edu.my/id/eprint/87447