The study of misconduct among officers in the Royal Malaysian Custom Department, Sarawak / Elfy Faizawaty Ahmad Salleh

Every organization no matter private offices of government departments require officers or employees who are disciplined and work with a sense of responsibility to realize the vision and mission of the organization. However, there are some officers who do not emphasize a sense of responsibility and discipline while working. This poses some problems for the organization, especially to the government department that aims to deliver the best services to customers, the public. A number of problematic issues which are common in human resource management and the problems are disciplinary action, transfer of workers, promotion of workers, grievance procedures, dealing with absenteeism and terminating an employee’s contract of employment. There problems are interrelated. Questions relating to transfer and promotion may become cause for a worker to file a grievance. A worker bypassed for promotion may need counselling. Counselling is an important tool for human resource practitioners as well as managers. Human resource practitioners must make sure that all managers are trained how to counsel their subordinates.