Exploring barriers of internal communication in preparing order through sap system: a case at stmicroelectronics / Aziema Liyana Abu Bakar

In the modern era, organization has not only become far more complex and varied but has become an important factor for overall organizational functioning and success. It is not possible to have good human relations without communications. On the other hand, effective communication is required not only for human relations but for a good and successful business. The way the organizations communicates with its employees is reflected in morale, motivation and performance of the employees. Basically, communication is passing or sharing information from one person to another person. It is important because communication such a lifeblood of an organization. This study focuses more on the barrier of internal communication that occur in the company in preparing order. As conclusions, the aim of this study is to identify internal barriers communications between the planning department and production department and the other related company in prepare ordering. The method that is used to gather information is by conducting interview and doing observations. The information was outlined into interview transcript for data analysis. The finding shows that the company have communication problem intercompany when preparing order. It was proves that the organization have to build their communication intercompany when preparing order to ensure smooth workflow in the process.