Customers satisfaction study: student perceptions and satisfactions level toward PPKS College Kuching Sarawak / Jery'in Fauzi

We are living in the era of borderless world, education is the best investment and synonymous with our lives today. The roles of PPKS as one-stop centre for people education, striving to be well-known private technical institution in Sarawak. In a knowledge base industry such as PPKS, where the students are customer has a very large role to play, it is therefore crucial that PPKS provide sufficient facilities that may required to satisfy their needs and expectation as priority. Any related aspect to students’ emplacement processed to PPKS College need not to be over looked and adhered. A research and analysis on satisfactions was made as a reference for enhancement. Therefore, to enhance the image and to provide quality service to customers, conducting a study on satisfactions perspective is very much needed and with the formidable facilities and equipment plus the reliable system emphasized, may help formulate PPKS management deal much easier and faster that correlate to any inconveniences factor arises.