Measuring service quality: a case study on housekeeping department of Somerset Gateway Kuching / Delany Aginus

Aginus, Delany (2006) Measuring service quality: a case study on housekeeping department of Somerset Gateway Kuching / Delany Aginus. [Student Project] (Unpublished)

Abstract

Somerset Gateway Kuching is a serviced residence that offers luxurious fully furnished units ranging from studio apartments to two to three bedroom suites. Somerset Gateway vision is wanted to be the leading international serviced residence company with global brands, and products and services that set new industry benchmarks. Housekeeping Department is the nerve ofthe hospitality industry. Their roles are to ensure the highest standard cleanliness and maintenance for the establishment, to ensure the maximum security and comfort of guest while staying in the establishment. Besides that their roles also to provide the guest with basic amenities and guest needs to make their stay memorable.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Aginus, Delany 2003362178
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > Study and teaching. Research H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration
Keywords:	service quality, housekeeping
Date:	April 2006
URI:	https://ir.uitm.edu.my/id/eprint/77917