Factors affecting job performance of Gen Y at Touch 'n Go Sdn. Bhd. / Hasnia Lamide, Nor Anis Azura Norzam and Siti Balqis Roszalli

This study aims to determine factors affecting job performance of Gen Y at Touch 'n Go Sdn. Bhd. (TnG). Furthermore, this study aims to define the most significant factor of variables between leadership style, employee engagement and organizational culture in affecting job performance of Gen Y at TnG. Most studies conducted on employees' job performance were conducted without focusing on specific generation. This study used both qualitative and quantitative data in order to gain the required information. In term of qualitative data, interviews and secondary data which extracted from reports were conducted to obtain findings through the strategic tools (SWOT analysis) on TnG. A survey using questionnaire method on 284 respondents with respond rate of 88% was used to collect data which then were analysed through correlation analysis and multiple regression. The findings discovered that leadership style and organizational culture significantly affect Gen Y job performance at TnG. This study provides a consistent basis based on empirical investigation for employee job performance and suggests that leadership style and culture in the organization as important traits to heighten Gen Y job performance at TnG.