Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim

Romzy, Frederick and Alim, Mashanisa (2018) Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim. [Student Project] (Unpublished)

Abstract

The study is focus on the service quality and customer satisfaction towards public transportation in Kota Samarahan. The research will focus on two perspective which are service quality and customer satisfaction. In this chapter will highlight few section. First section 1.2 will highlight about the background of the study, 1.3 will focus on the research objectives, and 1.4 will focus on the research problem. The other section from 1.5 will focusing on significant of study, 1.6 highlight on the scope of study, 1.7 and 1.8 will mentioned about research questions and research hypotheses. Section 1.9 will discussed on definition of terms and section 1.10 will cover chapter summary.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Romzy, Frederick 2015431254 Alim, Mashanisa 2015430942
Subjects:	H Social Sciences > HE Transportation and Communications > Transportation (General works). Communication and traffic H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > H Social Sciences (General) > Research
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus > Faculty of Administrative Science and Policy Studies
Programme:	Bachelor of Administrative Science (Honours)
Keywords:	Service quality, customer satisfaction, public transportation
Date:	2018
URI:	https://ir.uitm.edu.my/id/eprint/76317