Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau

Malaysian government consists of three levels which are Federal, State Government and local government. The local government or the local authority is the lowest level in the system of government. The local authority level are responsible to collect taxes (house assessment tax), to create by-laws and to grant licenses and permit for any trade in its area of jurisdiction such as providing basic amenities, collecting and managing waste and garbage as well as planning and developing the area under its jurisdiction. Being the lowest of the three levels in the government hierarchy, the local authorities are very close to the public. Therefore, with all these roles and responsibilities, their interactions with the public happen every moment. The perceived inefficiency and ineffectiveness in the administration of revenue sources and poor delivery of services continue to impede the healthy and orderly development of local authorities in Malaysia.