The relationship between conflict management styles and job satisfaction among support staff in administrative offices at Kuching, Sarawak / Walkalin Febry Lin Lajang

Conflict occurs among human wherever and when they are. It is important for an individual to know how to handle conflict effectively. Conflict may affect the employee’ job satisfaction when they might not perform well when doing their task. These research was to investigate the relationship between conflict management styles job satisfaction among support staff in Administrative Offices at Kuching, Sarawak. The instrument use for this study is a questionnaire, developed by Thomas Killman (1976). Besides that, there is no sampling technique used because the researcher is applied census where the whole population is taken as sample. The respondent was the support staff in Administrative Offices at Kuching which are Pejabat Residen Kuching, Pejabat Daerah Kuching and Pejabat Residen Padawan. The sample size was 110 with the return rate 100%. The researcher was used five conflict management styles in the framework that included in independent variable which are competing, accommodating, compromising, avoiding, and collaborating. Based on findings, the result show that the competing, accommodating and compromising has positive, significant
and moderate relationship between job satisfaction.