The relationship between technology acceptance and employee job performance at Telekom Malaysia, Kuching / Nurfarhana Sapian

The objective ofthis study is to determine the relationship between technology acceptance and employee job performance. The Davis, 1989 Technology Acceptance Model was used. There are three factors examined which are perceived usefulness, perceived ease of use and behavior intention to use. The sampling technique used in this study is convenience sampling. Convenience sampling is used for this study since all the employees use technology in performing their jobs. The questionnaire was used as the main instrument and the data was analyzed using the Statistical Package in the Social Science Software (SPSS) version 20. The researcher distributed 110 questionnaires to the administrative staff at Telekom Malaysia and 108 responses were received. Results show that perceived usefulness, perceived ease of use and behavior intention to use, are positively and significantly correlated with the job performance of the administrative staff. The study concluded that technology plays important roles in improving the job performance of the administrative staffin TM. The researchers also conclude that the administrative staff in TM has been sufficiently exposed to the systems and the technology currently used in the marketplace.