The relationship between job burnout and job performance among support staff in Human Resources Department, Universiti Malaysia Sarawak (UNIMAS) / Nurhayyu Md Jasain

Job burnout causes a severe reduction in job performance. These are giving negative influence towards the quality of job the employees produce. The study aims to determine the relationship between job burnout and job performance among support staffs in Universiti Malaysia Sarawak (UNIMAS). Job burnout factors components which included emotional exhaustion, depersonalization and personal accomplishment were used in this study. In addition, the instrument that has been used to collect the data is questionnaire. Furthermore, the questionnaire was adopted from Maslach Burnout Inventory and using a sample of 81 support staffs from UNIMAS. Meanwhile, validity of the instrument was face validity and pre-test. The data collected was analysed by using Statistical Package for Science Social (SPSS) version 20. The findings of this study revealed that emotional exhaustion, depersonalization and personal accomplishment have a medium, significant and negative relationship toward job performance. There are some recommendations included in this study for future researchers.