The relationship between emotional intelligence and job satisfaction at Majlis Perbandaran Seberang Perai (MPSP), Pulau Pinang / Nur Amirah Kadir@Kassim

The purpose of this study is to determine the relationship between emotional intelligence and job satisfaction among support staffs in Majlis Perbandaran Seberang Perai, Pulau Pinang (MPSP). The type of research for this study was a correlational research and data was collected through questionnaires. 150 set of questionnaires were distributed to the respondents in Majlis Perbandaran Seberang Perai, Pulau Pinang and the return rates were 80%. 120 out of 150 set questionnaires have been returned. The data were analyzed by using Statistical Package for Social Science Software (SPSS) version 23.0. There were four dimensions under emotional intelligence which are self-awareness, self-management, social awareness and relationship management. This study was carried out to determine the level of agreement on emotional intelligence experienced by support staffs and to examine the relationship between emotional intelligence and job satisfaction among support staffs. Therefore, Pearson Correlation was performed and the results indicated that there was a relationship between job satisfaction and self-awareness (r=.860, p<0.01). There was a relationship between job satisfaction and self-management (r=.586, p<0.01). Between job satisfaction and social awareness, the relationship was (r=.568, p<0.01). The relationship between job satisfaction and relationship management shows a negative correlation (r=-.252, p<0.01). Besides, the researcher also recommended several recommendations for future research which includes changing the dependent variable, conduct research on a different sector and conduct at a private sector from different region.