The relationship between the levels of communication satisfaction and job satisfaction among Sarawak Economic Development Corporation (SEDC) employees in Kuching, Sarawak / Yonaliza Ering Diu

In this challenging working environment in Malaysia, all the employees are needed to adapt themselves in the changes of policies, to increase their standard and to be knowledgeable in order to improve their performance. In addition, in order for the employees to be able to adapt themselves, communication is the key factor for organizational effectiveness. Communication among the employees in the workplace does affect the image of the organization. Therefore, communication satisfaction becomes a very important factor to the employee in their workplace. This study aims to examine the relationship between the levels of communication satisfaction and job satisfaction by analysing the various dimensions of communication satisfaction. Quantitative method has been used to investigate the relationship between the levels of communication and job satisfaction by analysing the three dimensions namely Media Quality Dimension, Horizontal and Informal Communication Dimensions and Organizational Perspectives Dimension that contribute to the communication satisfaction for SEDC employees. The findings of this study show that the employees are aware of that face-to-face communication is crucial in the perspective of Media Quality Dimension, especially when facing the challenges or conflicts between others. According to them, when the goals of the organization are shared and explained among each other through proper communication, it helps the employees to survive and continuously sustain their job performance. In addition, the employees agreed that levels of communication satisfaction can increase their job satisfaction in the organization and the most importantly is to ensure organization be successful in the future as well.