Factors influencing job satisfaction among gig workers at Kota Bharu, Kelantan / Anis Syahirah Mat Hussin and Nik Nur Faqihah Mohd Khuzairi

The employee relationship with management, compensation and benefit and working environment are the factors that influence job satisfaction among the gig workers. All of these factors also will impact their productivity and performance. The purpose of this study was to understand the relationship between those three factors and job satisfaction between the gig workers in Kota Bharu, Kelantan. The study employed a descriptive- correlation research design with the online survey as the primary data collection tool. The respondents came from the 377 gig workers in Kota Bharu, Kelantan. These 377 gig workers participated in the online survey using a simple random sampling technique. An adapted and modified questionnaire was used to gather data. For the statistical treatment of the study, the mean was used for the responses from gig workers which is to measure their level of job satisfaction towards employee relationship with management, compensation and benefit and working environment. The study also used Spearman rho and Central of tendency (mean) analysis. The study did not give solid evidence of a relationship between factors that influence job satisfaction among gig workers. Thus, it is suggested that future research focuses on a larger area that might contribute to the level of job satisfaction of the gig workers nationwide.