“Does bureaucracy work well?” A case study at Majlis Bandaraya Melaka Bersejarah / Nurul Syuhailah Omar and Nur Ain Yusri

The purpose of this study is to examine whether the term bureaucracy put forward by Max Weber is implemented in the Melaka Bandaraya Melaka Bersejarah or not. This study was conducted from October 2021 to July 2022. This study uses qualitative techniques where in March 2022, interviews were conducted to several informants in the engineering department at the Melaka Bandaraya Melaka Bersejarah (MBMB) and observations were also made for ensure that what the informant who conducted the interview said was in line with the behavior of the employees in the department. The results of this study found that several important things such as the majority of the informants conducting the interviews agreed that there were emotional skills, performance and competition in doing the work that had occurred throughout their stay in the department.