The internal service quality of Labuan Liberty Port Management Sdn Bhd: a case study on organizational performance the implication of employees satisfaction / Noor Ain Noor Hassan

Employee satisfaction is considered to be a critical success factor for organization. Great service companies highlight that employees are responsible for the implementation of the service strategy, their satisfaction and loyalty having a direct and strong influence on the satisfaction and loyalty of the customers.The purpose of this study is to explore the influence of internal service quality on organizational performance of employee satisfaction at Labuan Liberty Port Management Sdn Bhd., selected using Random Sampling Technique. Data was collected from 124 employees working in a Labuan Liberty Port Management Sdn Bhd. The finding indicate that there is a positive relationship between the each dimension of employee satisfaction which are named satisfaction from pay and benefit, satisfaction from peers, satisfaction from Management, Satisfaction from Working Environment, satisfaction from superior and overall employee satisfaction level Furthermore, relevant recommendation and measures for improving the employee satisfaction are proposed.