The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli

With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government ervant in Hospital Seberang Jaya, Pulau Pinang. A total of 110 e­commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce.