A review of the current hotel industry situation in Malaysia/ Gopinath Sangaran and Gobinath Selvanayagam

Sangaran, Gopinath and Selvanayagam, Gobinath (2021) A review of the current hotel industry situation in Malaysia/ Gopinath Sangaran and Gobinath Selvanayagam. Journal of Tourism, Hospitality and Culinary Arts, 13 (2). pp. 9-20. ISSN 1985-8914 ; 2590-3837

Official URL: https://www.jthca.org/


This review focuses on the hotel industries current situation and highlights the current state, capacity, strength, and vulnerabilities for the future after the pandemic times. The tourism development in Malaysia has paved way for the hotel industries development. These developments include Job opportunities, Infrastructure development, Tourism product development, and Education. However, there are vulnerabilities in the industry that consists of Homestays Models, Organisational Culture, Job satisfaction and turnover. The future for the hotel industry would depend on Industry 4.0 and Lean Management for their progress. Data were gather based on journal articles, tourism websites and professional consultancy websites. Based on this review the author offers and insight and a summary of what has been supported in the literature on the Hotel industry in Malaysia.


Item Type: Article
Email / ID Num.
Sangaran, Gopinath
Selvanayagam, Gobinath
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality and Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 13
Number: 2
Page Range: pp. 9-20
Keywords: Hotel Industry, Malaysia, Literature review, Organizational Culture, Industry 4.0, Lean Management
Date: December 2021
URI: https://ir.uitm.edu.my/id/eprint/67557
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