Factors that influence the selection of outsourced contractors in maintenance work in Malaysia context / Muhamad Qadri Hidayat Abdul Kahar

Purpose to create a model that describes the clients' strategic outsourcing of services management process while it is still in progress. The research to introduce the critical factors that influence the decision to outsource maintenance works selection in Malaysia's companies. The primary goal is to determine the relative importance of each of the identified factors based on the expressed opinions of in-house maintenance managers in these universities' respective maintenance departments. The study investigates a previously unexplored area and adds to our understanding of outsourcing management during the ongoing phase of continuous operation. The investigation focused on what factors that some company need to hiring a strategic outsourcing