Disaster Recovery Plan (DRP) awareness in financial institution / Ku Abdullah Ku Junoh

Disaster Recovery Plan (DRP) Awareness in Financial Institution is become more important and crucial in the current competitive working environment; in fact it has also become a tool for the competitive advantage especially for business survival, customer service, compliance and regulatory requirement. The identified problem statement for this research on DRP which many organizations have either inadequate DRP awareness in place or none at all. The issue will jeopardize the DRP readiness which possibility for great damage or loss to given entity. In order to overcome the said issue, the Financial Institution must have a proper and adequate DRP Awareness program for the staff in the organization. There are three main objectives of the research, (1) To study the demographic of the staff in a financial institution in Klang valley, (2) To measure the DRP awareness index in the financial institution and (3) To propose the solutions for improvement on DRP awareness in financial institution. Research significance includes research benefits or its impacts on others in part or whole. This research would benefit two groups of people which are employers and employees. This research is significant to developing a body of knowledge on the subject being studied. As for employees and employers as well, this study would help them to increase awareness level about DRP in the organization of financial institution. The findings will be useful for future reference as the knowledge base. This research adopted modified TPB (Theory of Planned Behaviour) as the research model. Research was conducted by distributing on-line questionnaires via email and whatsapp as a communication medium or tools to employees in one of the financial institution's head office located in Klang valley (Kuala Lumpur). This research study would give a result of the findings that will enable the research to provide employers and employees to be more informed about DRP Awareness in Financial Institution with a strong support from higher Management and therefore able to decide on suitable continuous improvement program such as systematic training and Business Impact Analysis (BIA) for business function with the critical application requirement as an annual event. The results of this study should send the right message to employers and employees alike to treat that DRP Awareness in Financial Institution organization as the tool for the competitive advantage to survive in the competitive environment, to meet the legal or regulatory requirement (government such as Central Bank of Malaysia requirement), to enhance customer service and improve the reputation from business and customer perspective. For future research in continuing from the current work can be suggested to investigate more organizations with wider respondents' base of financial institutions and look into more details of organization performance impact for financial institution in Malaysia. To broaden the scope, future research could also look into Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP) under the umbrella of Business Continuity Management (BCM) best practices, financial performance, non-financial performance and many more. Also of interesting initiative is to investigate the extent of BCM influence to organization performance as a whole. Hence, this research would benefit two groups of people; employers and employees in the organization of financial institution which this study would help them to increase awareness level about DRP in the organization with more efficient and effective ways.