Factors that influence student satisfaction in UiTM Perlis : a case of ENT 600 Students / Noor Shafiq Noor Ahmad

This study is about the student satisfaction among ENT600 students that have an issue which is student need to improve their satisfied to perform well during learning process. The aim of this research is to identifying about factor influence student satisfaction among ENT600 students in UiTM Perlis. The dependent variable for this study is student satisfaction and the independent variable for these studies are social presence, cognitive presence, teaching presence and enrollment. Community of inquiry has been use in performing this study. In this study, the questionnaire have been develop and have been distribute to the 330 ENT600 students and the measurement that have been use are 6-point Likert scale. SPSS version 25 have been use to analysis the data from the respondent that have been collect from ENT600 student to develop frequencies, reliability, correlations, and regression. Results from this study have shown that there have been three significant from four variables which is the component in community of inquiry which are social presence, cognitive presence and teaching presence. This study have a theory contribution to the development of community of inquiry by using the social presence, cognitive and teaching presence with one additional variable which is enrollment to be a reference for future research. Student must having an open minded thinking to finish the subject and having intention on ENT600 subject because this two factors are the variables that not significant which is subjective norms and perceived behavioral control. The institution must know the type are the variables that influence in order to improve the student satisfaction.