Behavioral intention towards mobile banking / Intan Syazwani Saleh

Saleh, Intan Syazwani (2017) Behavioral intention towards mobile banking / Intan Syazwani Saleh. Masters thesis, Universiti Teknologi MARA (UiTM).

Abstract

The advancement of technology and the raise of smart devices ownership in Malaysia has eventually increase the exploration of mobile banking services. Mobile banking has been first commercialize in Malaysia on 2005 and expected to growth. Despite the exponential growth, the mobile banking penetration rate is slow compared to online banking. Thus, this study was purposed to have insight on customer's behavioral intention. Therefore the factors and perceived risks are to identify in this study. Indepth, UTAUT2 model are use across this study to determine customer's behavioral intention. The model was tested in quantitative study conducted among young professionals in Klang Valley, Malaysia. The self-administered and email questionnaire with 384 valid selected results are indicated as following: (1) Impeding factors are found to be not the substantial barrier towards behavioral intention. (2) Perceived risk has moderate antecedent to behavioral intention and (3) Habit, price value and performance expectancy were found to be the most significant antecedents towards behavioral intention.

Metadata

Item Type: Thesis (Masters)
Creators:
Creators
Email / ID Num.
Saleh, Intan Syazwani
2014337825
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Hamidi, Saidatul Rahah
UNSPECIFIED
Thesis advisor
Shuhidan, Shuhaida
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HG Finance > Banking > Electronic funds transfers
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences
Programme: Master of Science in Information Technology
Keywords: Mobile banking, behavioral intention, impeding factors
Date: 2017
URI: https://ir.uitm.edu.my/id/eprint/64976
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