The relationship between employees’ job stress and job performance among employees at Pejabat Residen Bahagian Samarahan/ Aida Nabilah Abdul Rafil

Abdul Rafil, Aida Nabilah (2019) The relationship between employees’ job stress and job performance among employees at Pejabat Residen Bahagian Samarahan/ Aida Nabilah Abdul Rafil. [Student Project] (Unpublished)


The purpose of this study is to investigate the relationship between factors of job
stress and the job performance among staff at Pejabat Residen, Bahagian Samarahan. This
research is applying the Job Demands-Control (JDC) Model by Karasek which focused on
two categories: job demand and job control. Job demand comprises of two constructs which
are workload and time pressure. Whilst job control consists of skill discretion and decision
A total of 100 questionnaires were conveniently distributed and only 90 were
returned and considered usable answering the questionnaires on workload, time pressure,
skills discretion and decision authority. The result shows that job demand, job control,
work load and time pressure do have significant relationship towards job performance. It
proves that when the candidates are given a sufficient amount of work and ample time to
perform their tasks, empowerment in making decision and acquiring necessary skills
related to the tasks they are performed, their job performance increases.
The significance of the study would be beneficial to three areas which are theory,
management and employees. This research would contribute to the body of knowledge
surrounding the job stress field that would affect the employees’ job performance. In
addition, the result of this study would also benefit the management of the organization, in
which, it would assist them in helping their employees to reduce the issue on stress that
they may encounter at workplace. Lastly, employees from the organization would also
benefit from the outcome of this research as they are aware what factors connected to job
stress that might affect their job performance.


Item Type: Student Project
Email / ID Num.
Abdul Rafil, Aida Nabilah
Subjects: A General Works > Indexes (General)
H Social Sciences > HA Statistics > Theory and method of social science statistics > Surveys. Sampling. Statistical survey methodology
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
H Social Sciences > HF Commerce > Job stress. Stress management
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Bachelor of Office Systems and Management (Hons)
Keywords: Employees’ job stress, Job performance, Pejabat Residen Bahagian Samarahan
Date: July 2019
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