To study an application of contract framework for outsourcing of facility management in UiTM Branch: Following an implementation stage / Khirul Syazwani Zulkifli

Basically, framework contract outsourcing facility management contain three stage which is services start, implementation, ongoing service development, review and close the project. This study, only focused on the implementation of outsourcing contracts only. In addition, there are several requirements to be evaluated the performance of the overall outsourcing contract to ensure that it truly meets the needs and benefits expected by users. Out-sourcing as identified as one of the best options for FM in Malaysia, which may involve more companies and more tender contracts to meet the needs of the future. Therefore, the implication of this situation occur the gap which is lack on the implementation of outsourcing facility management contract. This study seeks to deserver on the implementation of contract outsourcing in facility management system for outsourcing among University Technology Mara (UiTM) building campuses at North Region in Malaysia. The purpose of this case study is to identify, determine and added value of the implementation of the contract for maintenance management used by the selected buildings campus. Method that using for this study were distribute and collected questionnaire from case study analysis. All the respondent from staff of Facility Management Division. As the final result from finding and analysis, it will to suggest an improvement of the implementation of contract that carried out of outsourcing in facilities management entire building campus UiTM in North Region in Malaysia. And the other results from this study show that the best practice outsource Facility Management contract in Malaysia almost fulfill in implementation contract stage for branch UiTM campus.