The relationship between rewards system and job performance among support staffs at Hulu Selangor District Council (MDHS) (FYP) / Nur Zulaikha Izzati Mohd Zulkifli

Organizations are developing the skills and interest in the effective ways of the management towards employees which is to give them experiences in the workplace. The purpose of conducted this study is to determine the relationship between rewards system and job performance among support staffs at Hulu Selangor District Council (MDHS). Theory used in this study from Herzberg’s Motivation-Hygiene Theory to identify which from extrinsic rewards are working condition, salary and performance bonuses while from intrinsic rewards are recognition and promotion that affected job performance. Convenience sampling technique was chosen and the data was obtained from questionnaires that has been distributed among support staffs at MDHS. From 108 questionnaires distributed, all the questionnaires were returned back and usable. Based on five independent variables, the results showed that salary was the most significant factor with strong relationship affected job performance while promotion was the least significant among five independent variables with moderate relationship
towards job performance which in MDHS, the support staffs’ performance were not really affected by promotion. The limitations and recommendation to the management, employees and also the future researchers had also been discussed in this study.