The relationship between job stress and employees' job satisfaction among staff at Cahaya Mata Sarawak (CMS), Kuching Sarawak./Gloria Robert

The study investigated the relationship between job stress and employees’ job satisfaction at Cahya Mata Sarawak (CMS). The objectives of the study were; to identify the relationship between workload and employees’ job satisfaction in Cahya Mata Sarawak, Kuching, to identify the relationship between role conflict and employees' job satisfaction and also to identify the relationship between physical environment and employees' job satisfaction. The literature review was done by using the conceptual framework as adapted for analysis. Then, the data were collected through the questionnaire instrument. A correlation survey research design was adapted using quantitative methods. Therefore, a census sampling technique was used to select the staff department and the questionnaire distributed to 100 respondents in CMS. Data analysis involved frequency and inferential statistic such as correlation and coefficient of determination. Findings reveal that workload, role conflict, and physical environment had the positive relationship with the employees' job satisfaction at CMS Kuching, Sarawak. The researcher study recommends that the management should provide a safe environment for employees to perform their task. Increase the interaction among the employees and give recognition to the employees' good services.