Performance and evaluation of in house maintenance team / Nurul Ashikin Norrihan

The maintenance management is become more important these days. Many of the company are more alert on the needs of the building in achieving a high maximum used for building occupant. Due to that, a maintenance management system is needed to plan, managed and also provided all the building needs. To manage the maintenance in building an organization should develop the structure of maintenance for workforce who can be divided as in house, out sourced and mix workforce. This academic project was intends to look at general practice of maintenance management of resort / chalet as well as to evaluate the performance of in-house maintenance team. In house maintenance management can be defined as maintenance management manpower appointed directly by the company itself. Finding from the study show that most of the maintenance management in resort / chalet adopts the principle of maintenance components such as maintenance policy, maintenance expenditure, maintenance programmed, maintenance strategy, maintenance manual and maintenance standard. Finding from the study found out that resort / chalet use direct and indirect workforce. According to this topic it is focus on performance and evaluation of in house maintenance team. To measure evaluate the performance, there are some specific perimeter based on interview and questionnaire etc. for example facility satisfaction, maintenance satisfaction, maintenance organization, maintenance team etc. which is explain detail in this study.