The factors of Total Quality Management (TQM) affect Tenaga Nasional Berhad (TNB) Bidor performance / Norizzaty Shahabudin

Tenaga Nasional Berhad (TNB) is one of the companies that have a big responsible to supply the electrical to all customer. The problem is how the organizational want to achieve the target and wants to improve the organizational performance as a whole. Therefore the purpose of this research is want to find the problem and find the solution to improve the performance of the organizational. Researcher used about 70 employees as a respondent in this research in TNB Bidor. The result that comes out from the research is want to find the relationship between two variable which is dependent variable and dependent variable. The dependent variable that researcher decide to used is organizational performance and the independent variable that researcher used are leadership, training and customer focus.