The relationship between emotional intelligence and job performance among employees at Telekom Malaysia Berhad, Kuching, Sarawak / Khairool Tajuddin Tuah

The purpose of this study is to explore the relationship between emotional intelligence and job performance among employees at Telekom Malaysia Berhad, Kuching, Sarawak. Literature suggests that there are three factors of emotional intelligence which are emotional- awareness, self assessment and self-confidence that affect the employee's job performance. It was conducted by distributing questionnaires using census sampling. The findings of the
study has proved that there is significant positive relationships between emotional intelligence and job performance. The research discussion includes recommendations for organization to study and understand the impact of emotional intelligence in their working environment in order to improve their employee’s job performance. Besides, several recommendations are provided for future researchers who are interested to conduct further research in this area so that they can explore more and obtain in-depth valuable information to benefit various organization with similar interest.