Job satisfaction of front line employees in lodging sector / Saliza Zulkapli, Jannatul Afni Jamaludin and Nur Maizatul Shima Mohd Nor

In lodging sector, job satisfaction plays a major role to front line employees in order to deliver good services to the customers. This study was conducted to identify the factors influencing job satisfaction among front line employees in lodging sectors in Melaka. The factors involved were based on two main factors; motivation factors and hygiene factors. Each factor has its own dimensions. On one hand, motivation factors consist of achievement, recognition, work itself, responsibility, and advancement. On the other hand, hygiene factors contain company policy, working condition, compensation, and supervision. The study was conducted within Melaka area, where only four and five star hotels that registered under Malaysia Association of Hotel (MAH) were chosen for distribution of questionnaires. Three parts of questionnaires were required to be filled by total of 80 respondents which include demographic profile, evaluation on employees’ overall job environment, and employees’ satisfaction. At the end of this study, some recommendations were suggested in order to fill the research gap.