The relationship between workplace empowerment and employee commitment among support staff at Jabatan Kastam Diraja Malaysia Miri (HQ)/ Afifah Syairah Damiri

The purpose of this study is to investigate the relationship between workplace empowerment and employees’ commitment among support staff at Jabatan Kastam Diraja Malaysia Miri (HQ). There were four factors being used in this paper that were derived from Kanter’s Structural Empowerment Theory (1993) model. The factors included were opportunity, resources, power, and support. For the questionnaire, the researcher adapted GEDik (2017) questionnaire and used the 5-Point Likert Scale. Originally, the questionnaire used the scale which was Conditions of Work Effectiveness Questionnaire- II (CWEQ-II) developed by Laschinger (2012) and to answer the questionnaire, 200 sets of questionnaires were distributed to the employees of JKDM Miri (HQ) and a total of 100
were returned and usable. The result of this study reveals that all the factors measuring employee empowerment were positive and significant to employee commitment. In this research, resources show the highest association with employee commitment followed by support, power and opportunity.