Electronic banking in Malaysia: a note on evolution of services and consumer reactions / Nor Hissam Sulaiman

Sulaiman, Nor Hissam (2001) Electronic banking in Malaysia: a note on evolution of services and consumer reactions / Nor Hissam Sulaiman. Masters thesis, Universiti Teknologi MARA (Kampus Puncak Perdana).

Abstract

Developments in informatton technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in tum has resulted in new delivery channels for banking products and services such as the automated teller machines (ATM's), telebanking, PC-banking, and the latest technology, Internet Banking. In this context, the purpose of this study is to examine the evolution of Electronic Banking in Malaysia, analyze the various electronic delivery channels utilized by local banks and to assess the consumers' reactions to these delivery channels.

Metadata

Item Type:	Thesis (Masters)
Creators:	Creators Email / ID Num. Sulaiman, Nor Hissam 2000497473
Contributors:	Contribution Name Email / ID Num. Thesis advisor Hashim, Laili UNSPECIFIED
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HG Finance > Banking T Technology > T Technology (General) > Communication of technical information T Technology > T Technology (General) > Technological change
Divisions:	Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management
Programme:	Masters of Science in Information Management
Keywords:	Electronic Banking, Malaysia, Services and Consumer Reactions, Local bank
Date:	May 2001
URI:	https://ir.uitm.edu.my/id/eprint/58592