The mediating effect of employee’s satisfaction on the relationship between human resource practices and employees job performance in KBS and MATC / Nurfazuriah Bujang

Unproductive employees were an example of critical problems to an
organizational that might cause high employee turnover. Low standard performance
usually comes from low job satisfaction from employees. There is also a difficulty to
choose the suitable practice to be implementing in the organization in order to improve
employees’ satisfaction. Therefore, the purpose of this study was to compare HR
practices towards employees’ satisfaction and job performance in public and private
organizations in Malaysia specifically in organizations operating in sports. Besides,
this study also want to discovered that employees’ satisfaction had contributed and
mediated the relationship between HR practices and employees’ job performance. This
research was conducted in Ministry of Youth and Sports, Putrajaya (as public
organization) and Maybank Academy and Training Center (as private organization).
Data was collected through questionnaire distribution. The samples, N=171 were
selected using convenient sampling. Some of the method used in this research such as
the Levene’s test, Pearson Correlation coefficient and the hierarchical multiple
regression analysis. The result showed that HR practices towards employees’
satisfaction and job performance were positively related. It can be generalized that HR
practice play huge role on employees’ satisfaction where employees’ satisfaction will
influence employees’ job performance. Therefore, it is recommended to every
organizations to have more concern on the HR practice applied in their organization.