The relationship between the job stressors and job performance in retail industry / Rasyima Ghazali and Siti Nor Asyikin Mohd Ramzan

Ghazali, Rasyima and Mohd Ramzan, Siti Nor Asyikin (2012) The relationship between the job stressors and job performance in retail industry / Rasyima Ghazali and Siti Nor Asyikin Mohd Ramzan. In: The 1st Colloquium of Social Sciences, FSPPP UiTM Kedah 2012, 19th May 2012, Dewan Sarjana, UiTM Kedah. (Submitted)

Abstract

Stress is a physiological response to any kind of demand, caused either by physically or emotionally or both. Job stress occurs when requirements do not match the employee’s capabilities, resources and needs. Excessive job stress will contribute to adverse effect towards employees’ performance. Poor leadership, poor communication, role ambiguity, workload and unpleasant work environment are the major job stressors that affect the employees’ performance in retail industry. Therefore this paper is aimed to entail and explain the major job stressors faced by the employee in the retail industry setting. Quantitative paradigm will be used where distribution of questionnaires is proposed as method of study. The data gained will be analyzed using SPSS version 16.0. Excessive work stress is predicted to affect job performance and according to previous research findings, role ambiguity and work demand are predicted to be the most determining factors.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Ghazali, Rasyima
UNSPECIFIED
Mohd Ramzan, Siti Nor Asyikin
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor. Work environment
H Social Sciences > HF Commerce > Job stress. Stress management
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Faculty of Administrative Science and Policy Studies
Event Title: The 1st Colloquium of Social Sciences, FSPPP UiTM Kedah 2012
Event Dates: 19th May 2012
Keywords: job stress, job stressor, job performance
Date: 19 May 2012
URI: https://ir.uitm.edu.my/id/eprint/54555
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