Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad

Abd Hadi, Norsaliha and Mat Zanggi, Ain Amalina and Ahmad, Azefa (2018) Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad. [Entrepreneurship Project] (Unpublished)

Abstract

KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruption in train services, and also inform customer about alternative way for customers to continue their journey in their Facebook page. KTMB also can try to develop an application to make it easier for KTMB to communicate with customer.

Metadata

Item Type:	Entrepreneurship Project
Creators:	Creators Email / ID Num. Abd Hadi, Norsaliha 2015669614 Mat Zanggi, Ain Amalina 2015631456 Ahmad, Azefa 2015653124
Contributors:	Contribution Name Email / ID Num. Thesis advisor Zainal Abidin, Zanariah UNSPECIFIED
Subjects:	H Social Sciences > HF Commerce H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Shah Alam > Faculty of Health Sciences
Keywords:	KTMB commuters, Communication, Problem
Date:	2018
URI:	https://ir.uitm.edu.my/id/eprint/49917