Facilities management in hypermarket / Syamsul Ammar Yahya

Retailing is a subset of the commercial sector that has contributed significantly to Malaysia GDP. Retailing of various scales, co-exist side by side. This is especially true in the highly urbanised areas where small-scale retailing co-exist with the large-scale retailing. In the states of Selangor, the small-scale retailing in the form of shophouses still continue to grow in spite of the advancing hypermarkets. On the other hand, in Selangor also especially Shah Alam, the retail trend seems to be changing from shophouses to large-scale retailing like supermarkets and hypermarkets. Shopping complexes and hypermarkets have outgrown shophouses in recent years in Selangor. Having looked at the retail trend in Malaysia, this dissertation then proceeds to look into facilities management of hypermarket which has offer different approach to compare to other retail outlet. On the other hand facilities management also main important role to manage the hypermarket. Therefore this dissertation come out with what are defining by facilities management and how it work for achieved good practice in hypermarket and user satisfaction.