Exploring Relationships between Destination Brand Equity, Satisfaction, and Destination Loyalty: A Case Study of Mongolia / Odonchimeg Myagmarsuren and Ching-Fu Chen

Myagmarsuren, Odonchimeg and Chen, Ching-Fu (2011) Exploring Relationships between Destination Brand Equity, Satisfaction, and Destination Loyalty: A Case Study of Mongolia / Odonchimeg Myagmarsuren and Ching-Fu Chen. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (2). pp. 81-94. ISSN 1985-8914 , 2590-3837

Official URL: https://www.jthca.org/

Abstract

There has been growing interest among researchers in knowing the concept of the customer-based brand equity (CBBE) model which is widely applied in marketing research. In this study, the researchers made an attempt to apply the concept of customer-based brand equity as a tourism destination (CBBETD) by incorporating various antecedents of destination brand equity that leads to tourist satisfaction and destination loyalty. A conceptual relationship model is proposed and examined by using Mongolia as a tourism destination. The study concluded that tourists' awareness of a tourism destination which influences a positive perception of the image can lead to the expectation and actual experience of perceived service quality. Moreover, tourists want to become satisfied with the perceived tourism quality, and subsequently with aspects that influence loyalty.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Myagmarsuren, Odonchimeg
UNSPECIFIED
Chen, Ching-Fu
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General)
G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 , 2590-3837
Volume: 3
Number: 2
Page Range: pp. 81-94
Keywords: Destination brand equity, Tourist satisfaction, Destination loyalty, Mongolia
Date: August 2011
URI: https://ir.uitm.edu.my/id/eprint/44423
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