The knowledge of contractors on alternative dispute resolution (ADR) in Kuching, Sarawak / Noor Akmal Adillah Ismail ... [et al.]

Alternative Dispute Resolution (ADR) is a non-adversarial technique which is aimed at resolving disputes without resorting to the traditional forms of either litigation or arbitration includes mediation, conciliation, expert determination, etc. Litigation is a dispute procedure which takes place in the court and arbitration is the main alternative to legal action in the courts in order to settle an unresolved dispute. Mediation is a process where a neutral advisor listens to the representations from both parties and then helps them to agree upon an overall solution. While conciliation is a process where a neutral advisor listens to the disputed points of each party and then explains the views of one party to the other.