The effectiveness of room division, food and beverage syllabus offered by Faculty of Hotel and Tourism Management (UiTM) a study on: needs and requirements of hotel industry in Malaysia / Johanudin Lahap @ Wahab

Lahap @ Wahab, Johanudin (2008) The effectiveness of room division, food and beverage syllabus offered by Faculty of Hotel and Tourism Management (UiTM) a study on: needs and requirements of hotel industry in Malaysia / Johanudin Lahap @ Wahab. [Research Reports] (Unpublished)

Abstract

Hospitality industry can be considered as new and booming sectors in Malaysian economy. It has been known that the service industry is the second contributor to the Malaysia Gross Domestic Product (GDP). In relation to the importance of service industry the subcomponents of it, is the hospitality and tourism industry. In accordance to history, Malaysia in the 40s to 80s was known for their agriculture and 1960 oil were discovered and the gas and petroleum industry became the main export of Malaysia. The importance of Hospitality and Tourism Industry in Malaysia is inevitable, due to the various products and services offered. Malaysia was known for their beautiful beaches, mountains, metropolitan city and hill resorts, has so much to offer.
This research was conducted to measure the effectiveness of Room Division and Food and Beverage syllabus offered by The Faculty of Hotel and Tourism Management. The question which need to be answered here are: Do Room Division and Food & Beverage syllabus offered by the faculty fulfil industry needs and requirements, and (2) to find out whether the syllabus offered by faculty is in tandem (match) with the industry current practice.
According to (Coathup, 1999) without an educated international host population, the desire to travel diminishes and, without an educated host population, the ability to satisfy the visitor declined. Moreover the situation is getting serious when the supplies of qualified human resources are not matching the products and services offered. The public and private higher learning institutions at the moment are trying to produce as many qualified personnel to overcome the problem. Some of the issues concerning the problem are, the industry has limited number of qualified personnel to serve the industry and they are lacking of communication skills, interpersonal skill, and conceptual skill, technical and also human skill. This research was conducted due to these problems.

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Item Type: Research Reports
Creators:
Creators
Email / ID Num.
Lahap @ Wahab, Johanudin
UNSPECIFIED
Subjects: T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Malaysia
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Quality control
Divisions: Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus
Keywords: Hospitality Industry, Gross Domestic Product (GDP), Faculty of Hotel and Tourism Management
Date: January 2008
URI: https://ir.uitm.edu.my/id/eprint/41667
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