The impact of COVID-19 Standard Operating Procedure for businesses on job stress and job performance in lodges and homestays of Sukau, Kinabatangan / Boyd Sun Fatt ... [et al.]

Sun Fatt, Boyd and Jailani, Sylviana Imelda and Daniel, Shareen Dina and Hong, Leanne Marian and Kibat, Silverina Anabelle and Bidder, Christry and Mogindol, Spencer Hedley and Aidi, Muhammad Zulhazmi (2020) The impact of COVID-19 Standard Operating Procedure for businesses on job stress and job performance in lodges and homestays of Sukau, Kinabatangan / Boyd Sun Fatt ... [et al.]. ESTEEM Journal of Social Sciences and Humanities, 4 (1). pp. 1-12. ISSN 2600-7274

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Official URL: http://ejssh.uitm.edu.my

Abstract

COVID-19 pandemic has left accommodation business operators with no choice and they had to implement all the provided guidelines. They also need to brief their employees to ensure that they adhered to the SOP as new norms of business. To date, there is limited literature that examine the connection between SOP, job stress and job performance during a pandemic. Considering the research gap, this research aimed to investigate the level of stress among the operators and their employees in implementing the new norms brought about by COVID-19 working SOP. It specifically studied lodges and homestays around Sukau, Kinabatangan. The job stress and work performance served as a guide in the study to ascertain the findings. A total of 10 questionnaires were distributed to homestay operators and their employees. The data was analysed using quantitative and qualitative methods. Findings from the analysis revealed that for most of the operators and employees, job stress is low, but the job performance is high. Based on the findings, several suggestions were made to reduce job stress and increase job performance. Several limitations of the study were also highlighted that should serve as signpost for future research.

Metadata

Item Type: Article
Creators:
Creators
Email
Sun Fatt, Boyd
boyds156@uitm.edu.my
Jailani, Sylviana Imelda
UNSPECIFIED
Daniel, Shareen Dina
UNSPECIFIED
Hong, Leanne Marian
UNSPECIFIED
Kibat, Silverina Anabelle
UNSPECIFIED
Bidder, Christry
UNSPECIFIED
Mogindol, Spencer Hedley
UNSPECIFIED
Aidi, Muhammad Zulhazmi
UNSPECIFIED
Subjects: H Social Sciences > H Social Sciences (General) > Research
H Social Sciences > H Social Sciences (General) > Research > Citizen participation
H Social Sciences > H Social Sciences (General) > Research > Statistical methods
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Malaysia
Divisions: Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus
Journal or Publication Title: ESTEEM Journal of Social Sciences and Humanities
UiTM Journal Collections: UiTM Journal > ESTEEM Journal of Social Sciences and Humanities (EJSSH)
ISSN: 2600-7274
Volume: 4
Number: 1
Page Range: pp. 1-12
Official URL: http://ejssh.uitm.edu.my
Item ID: 41224
Uncontrolled Keywords: SOP, Job Performance, Job Stress, COVID-19, Homestay
URI: https://ir.uitm.edu.my/id/eprint/41224

ID Number

41224

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