Impact of Smart Services to Current Value Networks / Martin Rabe ...[et al.]

Rabe, Martin and Kühn, Arno and Dumitrescu, Roman and Mittag, Tobias and Schneider, Marcel and Gausemeier, Jürgen (2018) Impact of Smart Services to Current Value Networks / Martin Rabe ...[et al.]. Journal of Mechanical Engineering (JMechE), SI 5 (4). pp. 1-11. ISSN 18235514


Promising market offerings are increasingly based on the close interaction of physical products and accompanying services – this is expresses by the term product service systems. A new trend is the expansion of the product service systems by data-driven, intelligent services (called Smart Service). Examples include predictive maintenance or automated re-ordering of consumables and materials. Such enhancements can significantly help to secure the customer interface and generate additional profitable business with new revenue models, such as pay-per-use rather than selling a machine. To take advantage of this opportunity, companies must develop promising Smart Services and implement them in their value network. The present paper shows the necessary steps for a company. The first step shows methods for the conception of Smart Services. The second step is the analysis of the current value networks. A comparison of the new functions and requirements of the Smart Services with the value network leads to effects and necessary changes. In the last step, changes are translated into a roadmap for implementation.


Item Type: Article
Email / ID Num.
Rabe, Martin
Kühn, Arno
Dumitrescu, Roman
Mittag, Tobias
Schneider, Marcel
Gausemeier, Jürgen
Subjects: T Technology > TA Engineering. Civil engineering > Engineering mathematics. Engineering analysis
T Technology > TJ Mechanical engineering and machinery
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Mechanical Engineering
Journal or Publication Title: Journal of Mechanical Engineering (JMechE)
UiTM Journal Collections: UiTM Journal > Journal of Mechanical Engineering (JMechE)
ISSN: 18235514
Volume: SI 5
Number: 4
Page Range: pp. 1-11
Keywords: Digital Transformation, Product-Service-Systems, Smart Services, Value Networks
Date: 2018
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