Job Satisfaction, organizational commitment and turnover intention among employees in CKK Fresh Mart Kuching / Siti Farah Lajim ...[et al.]

The purpose of this research is to study the job satisfaction, organizational commitment and turnover intention of employees at CCK Fresh Mart Kuching. Sample populations are the staffs of CCK Fresh Mart in Kuching only. The dependent variable in this study is turnover intention while salary and incentives, supervision, promotion opportunity, organizational policy and strategy, relationship with co-workers, public perception and the work itself are independent variables. In addition, the study is also conducted to make improvements on issues of employee turnover in the company. In this study we choose to use a form of nonprobability sampling procedure which is convenience sampling which involves collecting information from members of population who will be conveniently available to provide it. Quantitative research using survey method will be used that involved structured questionnaires to be given to the respondents. Statistical Package for Social Science (SPSS) version 19 will be used to analyze the data and come up with the findings. The findings revealed that the intention to leave is high, the components of job satisfaction which are salary and incentives, promotion opportunity and work itself is the variable that needs to be improved to increase the level of job satisfaction of employees at CCK Fresh Mart. The results also reveal that supervision, working condition and relationship among co-workers are not significantly related to turnover intention. This research is very important as it reveals areas that need improvement and attention by the Human Resource Department. At CCK, people are the ones who generate business income and therefore to retain and managing this human capital is a challenge in order to be competitive in the industry.