Internal factors affecting job satisfaction among police officers in Kuching District Police Headquarters (IPD Kuching) / Tania Eva Koh... [et al.]

Koh, Tania Eva and Azmi, Mohd Dzulkarnaen and Abdul Hamid, Nurzatul Aqma (2017) Internal factors affecting job satisfaction among police officers in Kuching District Police Headquarters (IPD Kuching) / Tania Eva Koh... [et al.]. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

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Abstract

PDRM (Polis Di Raja Malaysia) has been the pillar of strength in combating crime and providing secured and safe surroundings in this country. Job satisfaction is a crucial and important aspect on human resource in PDRM. Thus, having employees who are satisfied with their career should be the main priority to the employer especially in the case of Kuching District Police Headquarters (IPD Kuching) as one of the largest enforcement agencies in Sarawak. The objective of this study is to measure the relative importance of internal factors (relationships with co-workers, supervision, learning and growth, salary, security, and task conditions) affecting job satisfaction by the police officers in IPD Kuching. This study adopts a qualitative and quantitative approach where a questionnaire each was administrated to the respondents. This study examined job satisfaction of purposively selected sample respondents of 265 police officers with respect to 59 items. The analysis of the survey data from a sample of police officers from nine (9) police stations and eleven (11) departments and branches under IPD Kuching suggested that task conditions is the strongest factor in determining their job satisfaction. Co-workers, supervision, learning and growth, salary and security also played important, but weaker factors in the shaping of police officers’ job satisfaction. The importance of this study is to provide invaluable information based on the gathered data to yield analysis results for the IPD Kuching’s top management and the related parties to enhance the quality of the service delivery system in the police force.

Metadata

Item Type: Thesis (Masters)
Creators:
Creators
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Koh, Tania Eva
2015278034
Azmi, Mohd Dzulkarnaen
2015454654
Abdul Hamid, Nurzatul Aqma
2015496124
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Affection. Feeling. Emotion
B Philosophy. Psychology. Religion > BF Psychology > Stress (Physiology). Stress management
B Philosophy. Psychology. Religion > BF Psychology > Personality
H Social Sciences > HA Statistics > Theory and method of social science statistics > Surveys. Sampling. Statistical survey methodology
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HV Social pathology. Social and public welfare. Criminology > Law enforcement. Police. Detectives. Constabulary
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Arshad Ayub Graduate Business School (AAGBS)
Programme: Master of Business Administration
Item ID: 36940
Uncontrolled Keywords: Job satisfaction, Police officers, Human resources, PDRM, IPD Kuching
URI: https://ir.uitm.edu.my/id/eprint/36940

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