Internal factors affecting job satisfaction among police officers in Kuching District Police Headquarters (IPD Kuching) / Tania Eva Koh... [et al.]

PDRM (Polis Di Raja Malaysia) has been the pillar of strength in combating crime and providing secured and safe surroundings in this country. Job satisfaction is a crucial and important aspect on human resource in PDRM. Thus, having employees who are satisfied with their career should be the main priority to the employer especially in the case of Kuching District Police Headquarters (IPD Kuching) as one of the largest enforcement agencies in Sarawak. The objective of this study is to measure the relative importance of internal factors (relationships with co-workers, supervision, learning and growth, salary, security, and task conditions) affecting job satisfaction by the police officers in IPD Kuching. This study adopts a qualitative and quantitative approach where a questionnaire each was administrated to the respondents. This study examined job satisfaction of purposively selected sample respondents of 265 police officers with respect to 59 items. The analysis of the survey data from a sample of police officers from nine (9) police stations and eleven (11) departments and branches under IPD Kuching suggested that task conditions is the strongest factor in determining their job satisfaction. Co-workers, supervision, learning and growth, salary and security also played important, but weaker factors in the shaping of police officers’ job satisfaction. The importance of this study is to provide invaluable information based on the gathered data to yield analysis results for the IPD Kuching’s top management and the related parties to enhance the quality of the service delivery system in the police force.